Terms of Purchase
Please review the terms that apply when purchasing products through Dervella.
Terms of Purchase
These Terms of Purchase (“Terms of Purchase”) of Dervella govern your purchases of products and services available through trydervella.com (the “Company Sites” or the “Sites”). The Company Sites are operated by zix LLC (the “Company”). Your use of the Company Sites and these terms are also governed by the Terms of Use and Privacy Notice, which are incorporated herein by reference.
PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF USE, PRIVACY NOTICE AND OTHER POLICIES OR AGREEMENTS REFERENCED IN THESE TERMS OF PURCHASE, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES.
General
These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms.
You shall purchase and use the products and services available through the Company Sites in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations.
Privacy Notice
A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is available through trydervella.com.
Purchases
The Company may, in its sole discretion, choose not to process or may cancel an order in certain circumstances.
Order Processing
The Company reserves the right to revoke any stated offer, correct errors, inaccuracies or omissions, and make changes to prices, content, promotional offers, product descriptions or specifications without prior notice.
Product and Service Descriptions
The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant, however, that descriptions are accurate, complete, reliable, current or error-free.
Pricing Information
The Company strives to provide accurate pricing information regarding products and services available on the Company Sites. The Company reserves the right to correct pricing errors or cancel orders placed with incorrect pricing.
Product and Service Availability
Estimated delivery to your destination address may take up to 30 days after successful payment. Delivery timing is subject to change due to product availability, weather conditions, carrier transit times and destination requirements.
Additional Disclaimers and Obligations
Products and services purchased through the Site may not include manufacturer warranties, support options or manuals in your preferred language, and may not comply with every jurisdiction’s individual standards.
Taxes
You are responsible for any applicable taxes, customs duties and fees levied by the jurisdiction to which products are shipped.
Dispute Resolution Policy
This Dispute Resolution Policy is intended to provide a fair, transparent and efficient process for addressing disputes involving zix LLC and its clients, customers, employees, suppliers or other stakeholders.
Scope
This policy applies to disputes, complaints or grievances that may arise in the course of business operations.
Principles
Fairness, transparency, timeliness, confidentiality and impartiality are the core principles of this dispute resolution policy.
Informal Resolution
Parties involved in a dispute are encouraged to discuss the matter directly and seek a mutually acceptable resolution.
If direct discussions are unsuccessful, parties may agree to engage a neutral third-party mediator.
Formal Resolution
The complainant must submit a written complaint to support@trydervella.com detailing the nature of the dispute, relevant facts and desired outcome.
Complaints must be submitted within 30 days from the date of the incident.
Acknowledgment
Upon receipt of a complaint, Support will acknowledge receipt within 5 business days.
Investigation
An investigation will be conducted to gather relevant facts and information.
The investigation is intended to be completed within 30 days.
Decision
Based on the investigation, a decision will be made and communicated in writing to the complainant and other relevant parties.
Appeal Process
If the complainant is dissatisfied with the decision, a written appeal may be submitted to support@trydervella.com within 15 days of receiving the decision.
Alternative Dispute Resolution
When internal resolution is not possible, parties may agree to seek resolution through arbitration or mediation facilitated by an external organization.
Record Keeping
Records related to disputes, including complaints, investigations and resolutions, will be maintained by zix LLC for a period of 1 year.
Policy Review
This policy will be reviewed annually and updated as necessary to maintain its effectiveness and alignment with applicable business practices.
Contact Information
For questions or additional information regarding these Terms of Purchase, please contact our customer support team.